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That's customer service

Mar 12, 2010, 12:15 PM EDT

I figured I’d have to jump through 50 hoops this morning in order to get my refund for last night’s rainout, but this email just popped into my box:

Your credit card will automatically be
credited the ticket price and convenience charges, and should post to
your account within 7 to 10 business days.  Please note, the $
3.35 per order processing fee, any ticketFast, or UPS delivery charges and in-store pick up charges are non-refundable.

Given that it’s the Yankees and Tickermaster we’re talking about here I didn’t expect that I’d have to do . . . nothing.

Of course, why they charged me “processing fees” and “service charges” despite the fact that I printed out the ticket myself and never interacted with a human being is an open question, but I’m in a good mood today and will refrain from attacking big monopolistic ripoff artists until, I dunno, next week.

  1. geek - Mar 12, 2010 at 3:20 PM

    Don’t misread this but no one put a gun to your head to buy the tickets to begin with.
    In todays world once you decide you want anything, you are going to pay and pay.
    I fully expect in the future to see the greeters at Walmart to ask for tips.

  2. al - Mar 12, 2010 at 5:36 PM

    I recently paid $9.75 processing fees PER TICKET to Ticketmaster for a concert for tickets I printed myself. Almost $40 for 4 tickets and they had to do NOTHING! If they have to actually do anything, the fees are even more ridiculous! And to the “geek” in the previous post, your name should not be geek, it should be moron. Just because you choose to go to a game or concert, doesn’t mean you should have to be ripped off for something above and beyond the actual ticket price!

  3. Michael - Mar 12, 2010 at 5:57 PM

    geek – the problem is that TicketMaster is a well-known monopoly. When anyone gets big enough to seriously challenge (Live Nation) they eat them.
    They give direct kickbacks to venue operators (billed in a non-refundable way to you as “venue surcharges”) and somehow get to keep all of these charges despite the well-known fact that it doesn’t take between $3-$50 to process an order for a piece of cardboard.
    One way to avoid these charges has been to buy at the venue or team store, but even that’s starting to go away (it already has for concerts in many places).
    I will give you that the price of tickets is supply-and-demand, but that’s not the issue here.

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