Skip to content

Great Moments in Customer Service: The Marlins threaten to sue longtime season ticket holders

Mar 19, 2013, 2:31 PM EDT

Marlins Miami new logo

The Miami New Times reports the latest in Jeff Loria’s apparent plot to alienate every single person on the planet: suing the team’s fans when they have the audacity to complain about something.

The upshot: Bill and Jan Leon have been Marlins season ticket holders since 1998. Last year they moved with the team to the new park and entered into a two-year agreement for tickets, covering 2012 and 2013. They say their season ticket agreement allows them to move their seats if they didn’t like the location after the first year in the new ballpark. They didn’t like it because, after they checked out their seats and entered into the agreement, the Marlins put up a billboard and padding that obscured their view.  So the Leons said they didn’t want those seats anymore. They wanted to be moved further down the third base line.

They got no response from the team and their request to be moved went unanswered, they say. So they gave an ultimatum: move them to a different pair of seats or they wouldn’t pay for the second season.  Then they got a letter dated March 8 which demanded that they pay for the seats or else the team would sue them. There’s a scanned copy of the letter in the linked article.

The Marlins at this point have, what, a few hundred season ticket holders? And how many with the tenure of the Leons? Tell me: does anyone in the Marlins place NOT try to accommodate these people? Does anyone in their right mind threaten them with a lawsuit?  Even if the Leons are blowing smoke and this is really some ploy to get out from under their season ticket agreement, is this the best way to handle it? Or does one in the Marlins’ place instead call their bluff, see if they’re still unwilling to pay and then proceed to collection via less obnoxious means?

What in the hell is wrong with that team?

(link via CBS Sports.com)

Latest Posts
  1. Mariners will activate Hisashi Iwakuma from the disabled list on Monday

    Jul 5, 2015, 10:25 PM EDT

    Hisashi Iwakuma Hisashi Iwakuma

    Hisashi Iwakuma will be activated on Monday. He hasn’t started since April 20.

  2. Braves designate Nick Masset and Dana Eveland for assignment

    Jul 5, 2015, 9:35 PM EDT

    Dana Eveland Dana Eveland

    The Braves designated a pair of veteran relievers for assignment following Sunday’s loss to the Phillies.

  3. It looks like Eric Surkamp will start for the Dodgers on Monday

    Jul 5, 2015, 8:45 PM EDT

    Eric Surkamp Eric Surkamp

    The pitching-thin Dodgers will call on Eric Surkamp to start on Monday, it appears.

  4. AL and NL Starters for the 2015 All-Star Game announced

    Jul 5, 2015, 7:48 PM EDT

    150705_BryceHarperMikeTrout Getty Images

    Find out who made the starting rosters for the AL and NL squads in the 2015 All-Star Game. Spoiler: no Omar Infante.

  5. Pirates claim Travis Ishikawa off waivers from the Giants

    Jul 5, 2015, 7:45 PM EDT

    Travis Ishikawa Travis Ishikawa

    The Pirates added some depth, claiming Travis Ishikawa off waivers from the Giants on Sunday.

  6. Marlins option Marcell Ozuna to Triple-A

    Jul 5, 2015, 6:55 PM EDT

    Marcell Ozuna Marcell Ozuna

    Marcell Ozuna has slumped badly over his last 10 games and will try to figure things out at Triple-A.

  7. That time Manny Ramirez nearly became a Met

    Jul 5, 2015, 6:05 PM EDT

    Manny Ramirez Manny Ramirez

    Newsday’s David Lennon details how the Mets were close to trading for Manny Ramirez back in 2005.

  8. Stephen Strasburg lands on disabled list with oblique strain

    Jul 5, 2015, 4:15 PM EDT

    Stephen Strasburg pitches for the Harrisburg Senators, June 17, 2015 Stephen Strasburg pitches for the Harrisburg Senators, June 17, 2015

    Strasburg suffered the oblique strain Saturday in his start against the Giants. He had thrown 3 2/3 scoreless innings in that outing and was also sharp in his previous two starts since returning from a trapezius injury.

  9. Phillies acquire No. 1 international signing slot for 2015-2016 from the Diamondbacks

    Jul 5, 2015, 3:02 PM EDT

    phillies logo

    It looks, at first glance, like another smart rebuilding move for the determined-to-rebuild Phils.

  10. Cardinals put Jaime Garcia on disabled list with groin injury

    Jul 5, 2015, 1:46 PM EDT

    Jaime Garcia AP

    Garcia boasts a 1.69 ERA and 0.88 WHIP in seven starts (48 innings) this season. He’s missed a ton of time to injuries in his career, but most of the major problems have been elbow- and shoulder-related.

  11. Cubs get Jorge Soler back from ankle sprain

    Jul 5, 2015, 12:24 PM EDT

    Jorge Soler Jorge Soler

    Soler wound up missing over a month with a sprained left ankle.

  12. Orioles activate Jonathan Schoop after 10-week absence

    Jul 5, 2015, 11:19 AM EDT

    Jonathan Schoop Jonathan Schoop

    Schoop originally landed on the disabled list on April 18 after being diagnosed with both a PCL tear and MCL strain in his left knee.

  13. Video: Major League Baseball celebrates Independence Day

    Jul 5, 2015, 10:32 AM EDT

    Colorado Rockies v Arizona Diamondbacks Getty Images

    Check out this wrap-around style montage of all the July 4 action in Major League Baseball …

  14. Josh Hamilton may be headed back to the disabled list

    Jul 5, 2015, 9:40 AM EDT

    hamilton1000 Getty Images

    Josh Hamilton has a .954 OPS in 10 games with the Rangers. The problem is he’s only played in 10 games.

  15. Settling the Score: Saturday’s results

    Jul 5, 2015, 8:53 AM EDT

    C.J. Cron AP

    The best fireworks on July 4 came from the Angels.

  16. Rangers option Chi Chi Gonzalez back to Triple-A

    Jul 4, 2015, 11:55 PM EDT

    Chi Chi Gonzalez Chi Chi Gonzalez

    Chi Chi Gonzalez posted good results in his first seven major league starts, but he’ll cede his rotation spot to Matt Harrison and head back to Triple-A.

  17. Video: Kris Bryant hits a grand slam as part of a two-homer, six-RBI night

    Jul 4, 2015, 10:45 PM EDT

    Kris Bryant AP

    Kris Bryant had a monster night at the plate on Saturday against the Marlins.

  18. Marlins option Jarred Cosart to Triple-A, will activate Michael Morse on Sunday

    Jul 4, 2015, 10:26 PM EDT

    Jarred Cosart Jarred Cosart

    Jarred Cosart had a rough outing on Saturday and will try to straighten things out at Triple-A.

Top 10 MLB Player Searches
  1. J. Hamilton (3324)
  2. J. Ellsbury (3201)
  3. M. Sano (3149)
  4. P. Corbin (2889)
  5. S. Gray (2742)
  1. M. Moore (2724)
  2. J. Soler (2571)
  3. M. Cabrera (2538)
  4. M. Banuelos (2511)
  5. B. Harper (2495)