Skip to content

Great Moments in Customer Service: The Marlins threaten to sue longtime season ticket holders

Mar 19, 2013, 2:31 PM EDT

Marlins Miami new logo

The Miami New Times reports the latest in Jeff Loria’s apparent plot to alienate every single person on the planet: suing the team’s fans when they have the audacity to complain about something.

The upshot: Bill and Jan Leon have been Marlins season ticket holders since 1998. Last year they moved with the team to the new park and entered into a two-year agreement for tickets, covering 2012 and 2013. They say their season ticket agreement allows them to move their seats if they didn’t like the location after the first year in the new ballpark. They didn’t like it because, after they checked out their seats and entered into the agreement, the Marlins put up a billboard and padding that obscured their view.  So the Leons said they didn’t want those seats anymore. They wanted to be moved further down the third base line.

They got no response from the team and their request to be moved went unanswered, they say. So they gave an ultimatum: move them to a different pair of seats or they wouldn’t pay for the second season.  Then they got a letter dated March 8 which demanded that they pay for the seats or else the team would sue them. There’s a scanned copy of the letter in the linked article.

The Marlins at this point have, what, a few hundred season ticket holders? And how many with the tenure of the Leons? Tell me: does anyone in the Marlins place NOT try to accommodate these people? Does anyone in their right mind threaten them with a lawsuit?  Even if the Leons are blowing smoke and this is really some ploy to get out from under their season ticket agreement, is this the best way to handle it? Or does one in the Marlins’ place instead call their bluff, see if they’re still unwilling to pay and then proceed to collection via less obnoxious means?

What in the hell is wrong with that team?

(link via CBS Sports.com)

Latest Posts
  1. Ron Washington claims he resigned because he cheated on his wife

    Sep 18, 2014, 2:48 PM EDT

    ron washington getty Getty Images

    Ron Washington asked for forgiveness. He also raised more questions than he answered.

  2. Steve Pearce is the Orioles’ best hitter and they got him for nothing

    Sep 18, 2014, 2:14 PM EDT

    Steve Pearce AP AP

    Among all American League hitters with at least 350 plate appearances this season Pearce ranks ranks fourth in OPS, behind only Mike Trout, Jose Abreu, and Victor Martinez.

  3. Blue Jays GM dances around question about manager John Gibbons’ job status

    Sep 18, 2014, 1:47 PM EDT

    John Gibbons AP

    “You support them until you don’t support them.”

  4. HBT Daily: How did the Angels do it?

    Sep 18, 2014, 1:32 PM EDT

    HBT Daily Logo

    The Angels won their division in spite of all of those big free agent signings, not because of them.

  5. Rangers likely to decline 2015 option on Alex Rios

    Sep 18, 2014, 1:15 PM EDT

    Alex Rios Alex Rios

    After a strong first half Alex Rios has been injured and ineffective in the second half.

  6. Baseball is dying, you guys

    Sep 18, 2014, 12:41 PM EDT

    jeter-reuiters Reuters

    There will be no more famous players.

  7. The Oakland A’s Triple-A team will be the Nashville Sounds

    Sep 18, 2014, 11:58 AM EDT

    a's logo

    The game of minor league musical chairs continues.

  8. Colby Rasmus opens up about, well, everything

    Sep 18, 2014, 11:30 AM EDT

    colby rasmus getty Getty Images

    A revealing interview of a pretty complicated dude.

  9. Ron Washington to make a statement about his resignation today

    Sep 18, 2014, 10:40 AM EDT

    ron washington getty Getty Images

    It was sudden and unexpected. Today, presumably, Ron Washington’s resignation will be explained.

  10. Even if you’re tired of Jeter tributes you gotta watch this one

    Sep 18, 2014, 9:50 AM EDT

    Jeter Respect AP

    Because it shows us what Jeter means to real fans. It doesn’t tell us all what we’re supposed to feel.

  11. Video: Angels fans stuck around to celebrate AL West title

    Sep 18, 2014, 9:12 AM EDT

    pujols trout getty Getty Images

    The Angels beat the Mariners 5-0 on Wednesday night in Anaheim but had to wait a while to watch the A’s blow a ninth-inning lead against the Rangers before they could officially celebrate their clinching of the American League West championship. And several thousand Angels fans waited too. MLB.com has the video …

  12. Adam Wainwright picks up his 19th win and third shutout of the year

    Sep 18, 2014, 8:55 AM EDT

    Screen Shot 2014-09-18 at 6.47.11 AM AP

    He pushes the Cardinals one step closer to the NL Central title. And pushes the fading Brewers another game back.

  13. No, baseball does not need to “announce a domestic violence policy ASAP”

    Sep 18, 2014, 8:23 AM EDT

    Bud Selig

    Acting wisely, not acting quickly, is the only way to go.

  14. Dellin Betances broke a Mariano Rivera record

    Sep 17, 2014, 11:45 PM EDT

    dellin betances getty Getty Images

    Yankees setup man Dellin Betances has broken a franchise record that Mariano Rivera set in 1996.

  15. Video: Rusney Castillo notches his first major league hit

    Sep 17, 2014, 10:43 PM EDT

    rusney castillo getty Getty Images

    Watch as new Red Sox outfielder collects the first hit of his major league career Wednesday night at PNC Park on a hot shot that Pirates second baseman Neil Walker couldn’t quite handle …

  16. Phillies have “legitimate interest” in Yasmani Tomas

    Sep 17, 2014, 9:59 PM EDT

    yasmani tomas cuba getty Getty Images

    CSNPhilly.com’s Jim Salisbury hears that Phillies have “legitimate interest” in signing Cuban slugger Yasmani Tomas, whose price tag is expected to top $100 million.

  17. Brewers intend to exercise their half of a $14 million 2015 mutual option on Aramis Ramirez

    Sep 17, 2014, 9:17 PM EDT

    aramis ramirez getty Getty Images

    Jon Heyman of CBSSports.com reports that the Brewers intend to exercise their half of a $14 million mutual option on Aramis Ramirez for the 2015 season. But will the veteran third baseman exercise his half?

  18. Derek Jeter snaps 0-for-28 slump

    Sep 17, 2014, 8:50 PM EDT

    Derek Jeter AP AP

    His worst career slump remains 0-for-32 in 2004.

Featured video

Angels' 2011 overhaul finally paying off?
Top 10 MLB Player Searches
  1. G. Stanton (3927)
  2. R. Castillo (3158)
  3. A. Rizzo (2492)
  4. A. Pujols (2188)
  5. H. Ryu (2144)
  1. E. Gattis (2115)
  2. J. Hamilton (1948)
  3. C. Davis (1948)
  4. B. Belt (1923)
  5. C. Young (1822)