Skip to content

Great Moments in Customer Service: The Marlins threaten to sue longtime season ticket holders

Mar 19, 2013, 2:31 PM EDT

Marlins Miami new logo

The Miami New Times reports the latest in Jeff Loria’s apparent plot to alienate every single person on the planet: suing the team’s fans when they have the audacity to complain about something.

The upshot: Bill and Jan Leon have been Marlins season ticket holders since 1998. Last year they moved with the team to the new park and entered into a two-year agreement for tickets, covering 2012 and 2013. They say their season ticket agreement allows them to move their seats if they didn’t like the location after the first year in the new ballpark. They didn’t like it because, after they checked out their seats and entered into the agreement, the Marlins put up a billboard and padding that obscured their view.  So the Leons said they didn’t want those seats anymore. They wanted to be moved further down the third base line.

They got no response from the team and their request to be moved went unanswered, they say. So they gave an ultimatum: move them to a different pair of seats or they wouldn’t pay for the second season.  Then they got a letter dated March 8 which demanded that they pay for the seats or else the team would sue them. There’s a scanned copy of the letter in the linked article.

The Marlins at this point have, what, a few hundred season ticket holders? And how many with the tenure of the Leons? Tell me: does anyone in the Marlins place NOT try to accommodate these people? Does anyone in their right mind threaten them with a lawsuit?  Even if the Leons are blowing smoke and this is really some ploy to get out from under their season ticket agreement, is this the best way to handle it? Or does one in the Marlins’ place instead call their bluff, see if they’re still unwilling to pay and then proceed to collection via less obnoxious means?

What in the hell is wrong with that team?

(link via CBS Sports.com)

Latest Posts
  1. A’s option for Nick Punto vests at $2.75 million

    Oct 1, 2014, 7:19 PM EDT

    Nick Punto AP

    Punto hit just .207 with two homers and a .589 OPS in 73 games.

  2. Kevin Gausman in Orioles’ bullpen for ALDS vs. Tigers

    Oct 1, 2014, 7:05 PM EDT

    kevin gausman getty Getty Images

    Gausman was the fourth overall pick in the 2012 MLB Amateur Draft and registered a promising 3.57 ERA, 1.32 WHIP, and 88/38 K/BB ratio across 113 1/3 innings during the regular season, but the O’s will roll with their more-experienced arms versus Detroit.

  3. Royals to start Yordano Ventura in Game 2 of ALDS

    Oct 1, 2014, 6:33 PM EDT

    yordano ventura getty Getty Images

    Jason Vargas, who spent last season in the Angels’ rotation before signing with the Royals as a free agent, will start Game 1 for Kansas City.

  4. Angels announce ALDS rotation: Jered Weaver in Game 1, Matt Shoemaker for Game 2

    Oct 1, 2014, 6:19 PM EDT

    angels logo

    The Angels have announced their rotation for the ALDS against the Royals.

  5. Cardinals leave A.J. Pierzynski, Jason Motte off NLDS roster

    Oct 1, 2014, 5:21 PM EDT

    A.J. Pierzynski Getty Getty Images

    Tony Cruz gets the nod as Yadier Molina’s backup.

  6. Derek Jeter is afraid of cats. Likes Baskin Robbins. And other important stuff about him.

    Oct 1, 2014, 5:12 PM EDT

    Derek Jeter AP AP

    Welp, there’s two reasons he’ll never accept an invitation to my house.

  7. The A’s-Royals game did pretty well in the ratings

    Oct 1, 2014, 4:34 PM EDT

    old TV

    The Tuesday wild card game got ratings 14% higher than last year’s Tuesday wild card game.

  8. Wild Card Game: Giants vs. Pirates lineups

    Oct 1, 2014, 4:04 PM EDT

    Screen Shot 2014-10-01 at 4.03.08 PM Getty Images

    Not a ton of surprises. Gaby Sanchez in at first over Ike Davis because of the lefty on the hill. Otherwise, play ball.

  9. Twins to interview Hall of Famer Paul Molitor for manager opening

    Oct 1, 2014, 3:45 PM EDT

    Paul Molitor Twins Getty Images

    Ron Gardenhire was fired Monday after 13 seasons, the last four of which have seen the Twins lose 90 or more games.

  10. Odd, and unfulfilling, season ends for A’s

    Oct 1, 2014, 3:15 PM EDT

    Eric Sogard A's Getty Images

    Somehow, it all seemed to tie this strange 2014 season together in one fitting package, though the end result wasn’t what anyone in green and gold wanted.

  11. Cardinals’ playoff rotation does not include Michael Wacha

    Oct 1, 2014, 2:48 PM EDT

    wacha getty Getty Images

    Adam Wainwright will start Game 1 against Dodgers ace Clayton Kershaw.

  12. Sorry! The “Royals showed those ‘Moneyball’ nerds!” narrative doesn’t hold water

    Oct 1, 2014, 2:36 PM EDT

    royals logo Getty Images

    The Royals, like just about every other team in baseball, have an analytics department. Apologies if that messes with your preconceptions.

  13. Lyle Overbay is “99.9 percent sure” he’s retiring

    Oct 1, 2014, 2:14 PM EDT

    Milwaukee Brewers v San Francisco Giants Getty Images

    At least he got to pitch this season. That was fun.

  14. The beauty of belief

    Oct 1, 2014, 1:53 PM EDT

    Nosotros Creemos! Getty Images

    The Royals may not have won the AL Wild Card if not for the confounding decisions of manager Ned Yost.

  15. Carlos Ruiz undergoes shoulder surgery

    Oct 1, 2014, 1:47 PM EDT

    Carlos Ruiz AP AP

    He hit just .229 with a .659 OPS in 67 games after June 1 and batted .193 in September.

  16. The woman who was going to get a puppy if the Royals won? Yeah, she’s getting a puppy

    Oct 1, 2014, 1:34 PM EDT

    Screen Shot 2014-10-01 at 1.33.41 PM

    But there’s a tale of bribery involved in all of this too.

  17. Pirates go with three catchers on Wild Card game roster

    Oct 1, 2014, 1:15 PM EDT

    russell martin getty Getty Images

    Starting pitchers Francisco Liriano and Gerrit Cole off the Wild Card game roster, which is fairly typical.

Featured video

Pitching vs. history in NL wild card game
Top 10 MLB Player Searches
  1. D. Jeter (3467)
  2. R. Martin (2700)
  3. C. Kershaw (2661)
  4. A. Rodriguez (2234)
  5. J. Hamilton (2048)
  1. D. Gordon (2043)
  2. J. Altuve (1984)
  3. I. Suzuki (1778)
  4. E. Volquez (1769)
  5. D. Ortiz (1763)