Jul 9, 2014, 8:23 AM EDT
The Rockies aren’t doing that great and, on the Fourth of July, they got their butts handed to them. One fan, who took his family over 200 miles from Grand Junction, CO to Denver to see that game, filled out a fan satisfaction form after the game and dropped it in a box.
I’m sure many of you have done that before at ballparks, retail stores, restaurants, whatever. I’m guessing most of you have never received a response. I haven’t. And I certainly have never received a response directly from the owner of the business. But this fan from Grand Junction did. From News Channel 5 in Grand Junction:
“I pretty much just filled out the survey and kinda wrote a little bit about how it’s frustrating to spend the money and go see [Rockies] teams that are constantly struggling all the time,” said Ferguson.
Two days later, he found out his comments did not go unnoticed. Ferguson received a reply in his inbox simply stating, “If product and experience that bad don’t come!”… signed owner, chairman and CEO of the Colorado Rockies Dick Monfort.
Monfort was seemingly so eager to respond back to the fan that he sent the response by telegram. At least I’m assuming it was based on the lack of articles in the note.
Don’t worry, Dick. If the team continues to stink, they won’t.
Anyway, I can see a fan complaint like that not rising to the attention of the actual owner of the team. And I can see, if such fan complaints did rise to the attention of the owner of the team, the owner trying to turn it into a good customer service moment of some kind. But I really can’t figure out how the owner of a team figures that a snippy little response like that is a better idea than simply ignoring it or doing something nice.
Mar 28, 2015, 9:05 PM EDT
Two baseball superstars put their talented display in spring training action on Saturday afternoon.
Mar 28, 2015, 8:05 PM EDT
More shoulder problems for Jaime Garcia, who has made 16 combined starts since the beginning of the 2013 season.
Mar 28, 2015, 7:15 PM EDT
Shane Victorino didn’t like the way a pair of radio personalities in Boston interpreted his desire to see the Red Sox acquire Cole Hamels from the Phillies.
Mar 28, 2015, 6:25 PM EDT
Giants minor league catcher Matt Paré discussed the thrifty lifestyles minor league players are forced into.
Mar 28, 2015, 5:30 PM EDT
Rodriguez is now batting .306 (11-for-36) with three home runs, a double and a .925 OPS across 15 games this spring.
Mar 28, 2015, 5:18 PM EDT
Lucas Duda is coming off a breakout year with the Mets and the two sides are now discussing a contract extension.
Mar 28, 2015, 4:13 PM EDT
Gregorius injured his wrist Saturday while trying to dive for a ground ball in the second inning.
Mar 28, 2015, 3:40 PM EDT
Doubront really struggled during Cactus League action, allowing nine runs on 17 hits (including two home runs) in seven innings across four appearances.
Mar 28, 2015, 2:51 PM EDT
Freeman owns a 3.33 ERA with a 61/34 K/BB ratio over 70 1/3 innings in the majors.
Mar 28, 2015, 2:15 PM EDT
The Orioles will already be without Matt Wieters on Opening Day as he makes his way back from Tommy John surgery and now suddenly J.J. Hardy’s status is also in question.
Mar 28, 2015, 1:32 PM EDT
Lindstrom, who was in camp this spring on a minor league contract, posted an ugly 11.12 ERA and 5/4 K/BB ratio over 5 2/3 innings during Cactus League action.
Mar 28, 2015, 12:45 PM EDT
Thorpe, 19, owns a 2.80 ERA and 179/54 K/BB ratio over his first 157 2/3 innings in pro ball.
Mar 28, 2015, 12:00 PM EDT
Yordano Ventura was recently named as the Royals’ Opening Day starter and he had a heck of a tuneup in his latest Cactus League outing last night.
Mar 28, 2015, 11:01 AM EDT
Phillies closer Jonathan Papelbon said last month that he would be interested in a trade to the Blue Jays and it appears that the possibility might still have some legs.
Mar 28, 2015, 10:11 AM EDT
Pelfrey owns an ugly 5.56 ERA in 34 starts dating back to 2013.
Mar 28, 2015, 9:30 AM EDT
An MRI showed “something” in Christian Vazquez’s right elbow.
Mar 28, 2015, 8:57 AM EDT
This isn’t what you want to hear with the start of the season just one week away.
Mar 27, 2015, 11:55 PM EDT
Marcus Stroman will be a proud college graduate the next time he takes the mound for the Blue Jays.
Mar 27, 2015, 11:05 PM EDT
The Mets are likely to open the regular season without Daniel Murphy at second base.
Mar 27, 2015, 10:15 PM EDT
Alex Rios says he’ll have to manage his thumb injury throughout the duration of the 2015 season.
- 2015 Preview: Chicago White Sox 15
- Did David Ortiz admit to more than he realized with his Players’ Tribune editorial? 81
- 2015 Preview: Atlanta Braves 15
- David Ortiz: “Nobody in MLB history has been tested for PEDs more than me” 115
- 2015 Preview: Chicago Cubs 14
- Unsigned 2014 No. 1 overall pick Brady Aiken undergoes Tommy John surgery 61
- 2015 Preview: Seattle Mariners 15
- Cardinals add “OT” patch for Oscar Taveras 76
- Ex-Cardinals outfielder Curt Ford was assaulted in St. Louis and told to “go back to Ferguson” (116)
- David Ortiz: “Nobody in MLB history has been tested for PEDs more than me” (115)
- College baseball player cut after making offensive tweet about Mo’ne Davis (115)
- Rob Manfred says it would be hard to reinstate Pete Rose in a limited way (89)
- Mo’ne Davis says college ballplayer who wrote an offensive tweet about her deserves a second chance (88)