Jul 9, 2014, 8:23 AM EST
The Rockies aren’t doing that great and, on the Fourth of July, they got their butts handed to them. One fan, who took his family over 200 miles from Grand Junction, CO to Denver to see that game, filled out a fan satisfaction form after the game and dropped it in a box.
I’m sure many of you have done that before at ballparks, retail stores, restaurants, whatever. I’m guessing most of you have never received a response. I haven’t. And I certainly have never received a response directly from the owner of the business. But this fan from Grand Junction did. From News Channel 5 in Grand Junction:
“I pretty much just filled out the survey and kinda wrote a little bit about how it’s frustrating to spend the money and go see [Rockies] teams that are constantly struggling all the time,” said Ferguson.
Two days later, he found out his comments did not go unnoticed. Ferguson received a reply in his inbox simply stating, “If product and experience that bad don’t come!”… signed owner, chairman and CEO of the Colorado Rockies Dick Monfort.
Monfort was seemingly so eager to respond back to the fan that he sent the response by telegram. At least I’m assuming it was based on the lack of articles in the note.
Don’t worry, Dick. If the team continues to stink, they won’t.
Anyway, I can see a fan complaint like that not rising to the attention of the actual owner of the team. And I can see, if such fan complaints did rise to the attention of the owner of the team, the owner trying to turn it into a good customer service moment of some kind. But I really can’t figure out how the owner of a team figures that a snippy little response like that is a better idea than simply ignoring it or doing something nice.
Jan 29, 2015, 11:30 AM EST
Brad Pitt was too young to portray him, though. Maybe Kevin Kline could’ve?
Jan 29, 2015, 11:22 AM EST
Good luck, Devin.
Jan 29, 2015, 10:39 AM EST
Kris Bryant of the Cubs tops the list.
Jan 29, 2015, 10:15 AM EST
Francisco Rodriguez? Rafael Soriano?
Jan 29, 2015, 10:01 AM EST
He’s gonna get big pushback from the LOOGY union, but is the idea a good one?
Jan 29, 2015, 9:09 AM EST
Baseball should never fear innovation. But not all new rules are, by definition, innovation.
Jan 29, 2015, 7:58 AM EST
A glimpse into the future, you guys.
Jan 28, 2015, 10:21 PM EST
Scutaro appeared in just five games last season for the World Series champions due to a back injury that has continued to bother him this offseason.
Jan 28, 2015, 8:59 PM EST
Mejia requested a salary of $3 million from the Mets and was offered $2.1 million when arbitration figures were exchanged on January 16.
Jan 28, 2015, 7:43 PM EST
Teams and players usually come to terms before hearings are needed — thus avoiding any drama — but Richards is a complicated case.
Jan 28, 2015, 6:28 PM EST
It’s the first front office type of job for Carter, who played for six different teams — most famously the Toronto Blue Jays — between 1983-1998.
Jan 28, 2015, 5:15 PM EST
Freese requested $7.6 million and the Angels countered at $5.25 million.
Jan 28, 2015, 4:56 PM EST
One fourth outfielder is being paid $6 million. The other fourth outfielder was not. Go Braves.
Jan 28, 2015, 3:59 PM EST
Wow! I get to use my two favorite cliches in one headline!
Jan 28, 2015, 2:44 PM EST
Gordon Beckham played the first five-and-a-half years of his career for the White Sox before being traded to the Angels in August.
Jan 28, 2015, 2:25 PM EST
No, Johnny Sportswriter. Marshawn Lynch does not owe his job to you quoting him in your local newspaper.
Jan 28, 2015, 12:16 PM EST
Baker was once a solid starting catcher for the Marlins, but he’s been mostly injured for the past five seasons.
Jan 28, 2015, 11:45 AM EST
Blanton called it quits in April after getting released by the Angels and struggling at Triple-A for the A’s.
Jan 28, 2015, 11:33 AM EST
Though, really, since 1987, Al Campanis has been.
Jan 28, 2015, 11:03 AM EST
Dave McKenna of Deadspin looks into the investigation and why it has gone seemingly nowhere.
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