Jul 9, 2014, 8:23 AM EDT
The Rockies aren’t doing that great and, on the Fourth of July, they got their butts handed to them. One fan, who took his family over 200 miles from Grand Junction, CO to Denver to see that game, filled out a fan satisfaction form after the game and dropped it in a box.
I’m sure many of you have done that before at ballparks, retail stores, restaurants, whatever. I’m guessing most of you have never received a response. I haven’t. And I certainly have never received a response directly from the owner of the business. But this fan from Grand Junction did. From News Channel 5 in Grand Junction:
“I pretty much just filled out the survey and kinda wrote a little bit about how it’s frustrating to spend the money and go see [Rockies] teams that are constantly struggling all the time,” said Ferguson.
Two days later, he found out his comments did not go unnoticed. Ferguson received a reply in his inbox simply stating, “If product and experience that bad don’t come!”… signed owner, chairman and CEO of the Colorado Rockies Dick Monfort.
Monfort was seemingly so eager to respond back to the fan that he sent the response by telegram. At least I’m assuming it was based on the lack of articles in the note.
Don’t worry, Dick. If the team continues to stink, they won’t.
Anyway, I can see a fan complaint like that not rising to the attention of the actual owner of the team. And I can see, if such fan complaints did rise to the attention of the owner of the team, the owner trying to turn it into a good customer service moment of some kind. But I really can’t figure out how the owner of a team figures that a snippy little response like that is a better idea than simply ignoring it or doing something nice.
Sep 16, 2014, 1:04 AM EDT
MLB’s best team continues to cruise through September.
Sep 16, 2014, 12:09 AM EDT
Pinch-runners Jarrod Dyson and Terrance Gore proved to be the difference in a thrilling win for Kansas City.
Sep 15, 2014, 11:29 PM EDT
Pujols suffered the injury while running to second base on a three-run double.
Sep 15, 2014, 11:09 PM EDT
Belt has been limited to just five games since July 19 due to concussion symptoms.
Sep 15, 2014, 10:25 PM EDT
Sanchez has been sidelined since early August with a right pectoral strain.
Sep 15, 2014, 9:21 PM EDT
Papelbon made a lewd gesture at fans and had a confrontation with umpire Joe West during Sunday’s game.
Sep 15, 2014, 8:35 PM EDT
Harper struck out in his lone at-bat in the top of the second inning before Nate Schierholtz replaced him as a pinch-hitter in the fourth inning.
Sep 15, 2014, 8:15 PM EDT
He last played on July 22 and previously missed time with shoulder problems that have plagued him, but he did hit .282 with five homers and an .802 OPS in 53 games when healthy enough to be in the lineup.
Sep 15, 2014, 7:59 PM EDT
Jim DeShaies previously did it with the Astros in a start against the Dodgers on September 23, 1986.
Sep 15, 2014, 7:35 PM EDT
Duffy hasn’t pitched since September 6 due to rotator cuff inflammation.
Sep 15, 2014, 7:04 PM EDT
The union must sign off on a policy before any changes are put into effect.
Sep 15, 2014, 6:48 PM EDT
Dodgers left-hander Hyun-Jin Ryu exited his Friday start after just one inning with shoulder pain, but an MRI revealed relatively positive news: Ryu does not have structural damage and has been diagnosed with inflammation.
Sep 15, 2014, 6:30 PM EDT
“Everything we were trying to accomplish this season has been accomplished.”
Sep 15, 2014, 6:15 PM EDT
Gattis met with team doctors Monday in attempt to find an answer with his illness.
Sep 15, 2014, 5:47 PM EDT
Mets reliever Vic Black has been shut down with a shoulder injury just one week after returning from a disabled list stint for a herniated disk in his back.
Sep 15, 2014, 5:17 PM EDT
Avila has suffered multiple concussions since last season and also missed time earlier this month after taking a foul tip off the mask.
Sep 15, 2014, 4:46 PM EDT
Tampa Bay has called up switch-hitting infielder Nick Franklin, whom the Rays acquired from the Mariners on July 31 in the three-team trade revolving around David Price.
Sep 15, 2014, 4:16 PM EDT
Rizzo was having a breakout season before the injury, hitting .278 with 30 homers and an .889 OPS in 129 games at age 24.
Sep 15, 2014, 4:00 PM EDT
“Full many a flower is born to blush unseen, And waste its sweetness on the desert air.” — Thomas Gray. Or William Cullen Bryant. I don’t know, I get them mixed up.
Sep 15, 2014, 3:30 PM EDT
Hope he comes back soon so the Yankees have a shot at making the simulated playoffs.
- MLB suspends Jonathan Papelbon seven games for incident during Sunday’s game 30
- VIDEO: Jacob deGrom begins game with eight straight strikeouts to tie MLB record 8
- Bud Selig says MLB and players union will meet this week about domestic abuse policy 7
- And That Happened: Sunday’s scores and highlights 67
- Cuban slugger Yasmani Tomas to command $100 million? 29
- Bruce and Brett Bochy make MLB history 32
- Settling the Score: Saturday’s results 17
- Zack Greinke homers, Dodgers demolish the Giants 17-0 at AT&T Park 20
- Chris Davis suspended 25 games for amphetamine use (92)
- A few thoughts about the discrimination lawsuit against the Mets (91)
- Giancarlo Stanton diagnosed with multiple facial fractures and dental damage (91)
- Bud Selig can’t remember the last domestic violence incident in Major League Baseball (87)
- A couple of initial thoughts on the Chris Davis suspension (83)